Effective Date: April 22, 2026
Last Updated: April 22, 2026
TrueRoof LLC ("TrueRoof," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, trueroof.app, request a quote, or otherwise communicate with us.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
- Contact Information: Name, mailing address, email address, and phone number.
- Property Information: Address of the property needing service, type of roofing work requested, and related project details.
- Communications: Messages you send us through web forms, email, SMS/text, or phone calls.
- Employment Inquiries: If you apply for a sales or other position, we may collect resume information, work history, and related details.
- Website Usage Data: IP address, browser type, device information, and pages visited (collected automatically via cookies and similar technologies).
2. How We Use Your Information
- We use your information to:
- Respond to quote requests and inquiries
- Schedule inspections, estimates, and roofing services
- Send appointment confirmations, project updates, and follow-ups
- Process contracts and payments
- Communicate about storm damage claims and insurance-related matters
- Evaluate candidates for employment and recruiting purposes
- Send promotional offers (only if you have opted in)
- Comply with legal obligations
- Improve our website and services
3. SMS / Text Messaging Program
When you provide your phone number through our website opt-in form or our in-person contract form, you consent to receive SMS text messages from TrueRoof LLC related to:
- Appointment confirmations and reminders
- Quote and estimate follow-ups
- Project status updates
- Promotional offers and special deals
- Recruiting communications for sales representative positions
Message frequency: Up to 4 messages per month. Message and data rates may apply. Standard carrier rates apply based on your mobile plan.
Opt-out: You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected].
No Mobile Information Sharing: TrueRoof LLC does not sell, rent, share, or otherwise disclose mobile phone numbers, SMS opt-in data, or consent information to any third parties or affiliates for marketing or promotional purposes. Information collected as part of the SMS program, including phone numbers and consent records, will not be shared with third parties for their marketing purposes under any circumstances.
Carriers are not liable for delayed or undelivered messages.
4. How We Share Information
We do not sell your personal information. We may share information only in the following limited situations:
- Service Providers: With trusted vendors who help us operate our business (such as CRM, scheduling, or payment processors), subject to confidentiality obligations. As noted above, this does not include SMS opt-in data.
- Legal Requirements: When required by law, subpoena, court order, or to protect our legal rights.
- Business Transfers: If TrueRoof LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand where visitors come from. You can disable cookies through your browser settings, though some features of the site may not function properly as a result.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information against loss, theft, and unauthorized access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
- Depending on your state of residence, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, contact us using the information below.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date above will reflect any changes. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
TrueRoof LLC 3340 Mall Loop Dr Joliet, IL 60431 Phone: (815) 333-9010 Email: [email protected] Website: https://trueroof.app